Travel Outlook's owners come from a hotel background, so we understand all aspects of hotel operation, and we understand how critical cash flow and profitability are to a hotel and its management.
We work with your staff to help your hotel run more smoothly and profitably by hiring hotel professionals who understand and deliver a high level of customer service. They will learn about your hotel, and then use their extensive property knowledge to sell your hotel rooms exactly as you would like them presented to hotel clients.
And we promise that our reservations team will sell rooms at least as well as your in-house reservations team does, in fact we guarantee it.
Our system is 100% transparent - we record every incoming call - and each month we provide full reporting, documenting parameters such as call conversion, ADR, hold time, call denials, and call volume.
We will provide a full list of references for your review. Meantime, this is what our clients say about us.
“After using Travel Outlook for overflow reservations for several months, we decided to move all of our reservations to their team. Soon after, we were notified by AAA that the test call made to our hotel earned a four star, four diamond rating. We are very happy with our decision to work with this excellent company.”
Mike Walling, Director of Revenue - Hotel Andaluz
“Travel Outlook has helped us increase our ADR and occupancy due to their incredible salespeople, and all our call volume has been outsourced to them for a year now. The Travel Outlook reservationists do a much better job with sales than our multi-tasking front desk staff was able to do, since it is their exclusive focus”
Anne Bradford, General Manager - Historic Plaza Hotel
“Because of the extensive training of their agents, Travel Outlook increased our overflow and afterhour reservations income by more than 50%. The company has also demonstrated a genuine desire to help us to address any particular needs that may arise from our clients during the reservation process.”
Suzanne Brown, Director of Sales - Hotel Santa Fe
“Travel Outlook's reservations team has made a strong contribution to the excellent profitability that our downtown Santa Fe Inn has enjoyed for the past ten years or so. I strongly recommend them in terms of their ability to close calls and get a nice rate in the process.”
John Barker, Owner - The Old Santa Fe Inn
